Why Was My Withdrawal Declined?

If your withdrawal request has been declined, don't worry—it doesn't always mean there's a problem with your account. In most cases, the issue can be resolved by reviewing the reason for the decline and taking the appropriate action.

Below are the most common reasons why a withdrawal may be declined.

1. Incomplete Account Verification (KYC)

For security and regulatory reasons, you may need to verify your identity before withdrawals can be processed.

You may be asked to provide:

• Government-issued photo ID
• Proof of Address
• Additional verification documents

Once your verification is complete, you can submit a new withdrawal request.

2. Active Bonus Wagering Requirements

If you have claimed a bonus, you must complete all applicable wagering requirements before withdrawing bonus-related winnings.

If wagering requirements are still active, your withdrawal request may be declined.

You can check your active bonuses in the Bonuses section of your account.

3. Incorrect Payment Details

Your withdrawal may be declined if the payment information provided is incomplete or incorrect.

Examples include:

• Incorrect bank account number
• Invalid wallet address
• Wrong cryptocurrency network
• Missing banking information

Always double-check your payment details before submitting a withdrawal request.

4. Insufficient Withdrawable Balance

Your available withdrawal balance may be lower than your total account balance.

This can happen if:

• Funds are tied to an active bonus.
• A previous withdrawal is still being processed.
• Certain funds are temporarily unavailable.

Only your Available for Withdrawal balance can be withdrawn.

5. Withdrawal Limit Reached

Your account has daily, weekly, and monthly withdrawal limits based on your Circle Loyalty Program level.

If you've reached one of these limits, you'll need to wait until the relevant limit resets before submitting another request.

You can view your current withdrawal limits in the Circle Loyalty section of your account.

6. Security Review

To help protect your account and prevent fraud, some withdrawals may be selected for additional security checks.

These reviews are standard and may require additional verification before your withdrawal can be approved.

7. Payment Provider Restrictions

Occasionally, a payment provider or financial institution may reject a transaction due to:

• Technical issues
• Service interruptions
• Provider-specific restrictions
• Unsupported account details

If this happens, you may be asked to use an alternative withdrawal method.

8. Incorrect Cryptocurrency Network

If you're withdrawing cryptocurrency, make sure you provide a wallet address that matches the correct blockchain network.

Using an unsupported or incorrect network may cause the withdrawal to fail or be rejected.

Always verify your wallet address before submitting your request.

9. Duplicate or Cancelled Requests

If multiple withdrawal requests are submitted for the same funds, or if a request has already been cancelled, a duplicate request may be declined.

Check your Transaction History to view the status of previous requests.

10. Terms and Conditions Not Met

Withdrawals may also be declined if your account does not comply with our Terms and Conditions.

Examples may include:

• Incomplete account information
• Multiple account policy violations
• Unresolved verification requirements
• Other compliance or security checks

If additional information is required, our Support Team will contact you.

What Should I Do If My Withdrawal Is Declined?

If your withdrawal has been declined:

1. Review the reason provided in your account or notification.
2. Ensure your payment details are correct.
3. Complete any required account verification.
4. Confirm that all bonus wagering requirements have been met.
5. Check that you have sufficient withdrawable funds.
6. Submit a new withdrawal request once the issue has been resolved.

If you're unsure why your withdrawal was declined, please contact our Support Team for assistance.