Why Was My Account Verification Rejected?

Account verification helps us protect players, prevent fraud, and comply with legal and regulatory requirements.

If your verification was rejected, don't worry. In most cases, the issue can be resolved by submitting updated documents.

Why Was My Verification Rejected?

There are several common reasons why a verification request may not be approved.

The Document Is Not Clear

The uploaded image may be:

• Blurry
• Cropped
• Too dark
• Low quality

All information on the document must be clearly visible.

The Document Has Expired

Verification documents must be valid and unexpired.

Please ensure your:

• Passport
• National ID Card
• Driver's License

is still valid at the time of submission.

Information Does Not Match Your Account

The details on your documents must match the information registered on your Parivo account.

This includes:

• Full name
• Date of birth
• Address

Any discrepancies may result in verification being rejected.

The Entire Document Was Not Uploaded

All four corners of the document must be visible.

Please do not:

• Crop the image
• Cover any information
• Edit or modify the document

Proof of Address Is Too Old

When submitting proof of address, documents should generally be recent and clearly show:

• Your full name
• Your residential address
• The issue date

Examples include:

• Utility bills
• Bank statements
• Government-issued correspondence

Unsupported Document Type

Only accepted document types can be used for verification.

If a document does not meet verification requirements, you may be asked to provide an alternative.

Additional Verification Is Required

In some cases, our verification team may require additional documents or information before approval can be completed.

This is a normal part of the verification process and helps keep all accounts secure.

How Can I Avoid Verification Rejection?

Before uploading documents:

✓ Ensure all images are clear and readable
✓ Submit valid, unexpired documents
✓ Make sure account details match your documents
✓ Upload full documents with all corners visible
✓ Avoid screenshots when photographs are requested
✓ Submit recent proof of address documents

Can I Resubmit My Documents?

Yes.

If your verification was rejected, you can submit new or corrected documents for review.

Please carefully follow any instructions provided by our verification team before resubmitting.

How Long Does the Review Take?

Verification times may vary depending on:

• Document quality
• Verification volume
• Additional checks that may be required

Our team will review your documents as quickly as possible.

Need Help?

If you're unsure why your verification was rejected or need assistance submitting new documents, please contact our Customer Support team through Live Chat or email.

Our team will be happy to guide you through the verification process.