Why Did a Game Freeze or Disconnect?

Occasionally, a game may freeze, disconnect, or close unexpectedly. While this can be frustrating, it is usually caused by temporary technical issues and does not necessarily affect the outcome of the game.

In most cases, game rounds are automatically recorded by the game provider and can be reviewed if necessary.

What Causes a Game to Freeze?

Common reasons include:

Internet Connection Issues

A weak or unstable internet connection is one of the most common causes of game interruptions.

This may occur when:

• Wi-Fi signal is weak
• Mobile data coverage is poor
• The internet connection temporarily drops

Browser Issues

Using an outdated browser or having excessive cached data can sometimes affect game performance.

Device Performance

Games may freeze if:

• Too many applications are running in the background
• Device memory is low
• The device requires a restart

Game Provider Maintenance

Occasionally, game providers may perform maintenance or technical updates that temporarily affect game availability.

What Happens to My Bet If a Game Disconnects?

Casino games are operated on secure servers that automatically record game activity.

If a game disconnects during a round:

• The game round usually continues on the provider's server
• The result is automatically recorded
• Any winnings are credited according to the final outcome

In most cases, the game will resume or display the completed result when you reopen it.

What Should I Do If a Game Freezes?

Step 1

Wait a few moments and allow the game to reconnect.

Step 2

Refresh the page or reopen the game.

Step 3

Check your internet connection.

Step 4

Review your game history to see whether the round was completed.

How Can I Check the Result?

You can usually review completed rounds through:

• Game History
• Transaction History
• Bet History

These sections will show whether the round was completed and how it was settled.

What If My Balance Seems Incorrect?

If you believe a game round was not settled correctly:

1. Note the game name.

2. Record the approximate time of the incident.

3. Take screenshots if possible.

4. Contact Customer Support.

Our team can investigate the round with the game provider if necessary.

How Can I Prevent Future Disconnects?

For the best gaming experience:

• Use a stable internet connection
• Keep your browser updated
• Clear your browser cache regularly
• Close unnecessary applications
• Restart your device periodically
• Use the latest version of the Parivo App or supported browser

Will I Lose My Money If a Game Disconnects?

Not necessarily.

Game rounds are typically recorded on the game provider's server. If a disconnection occurs, the round outcome is usually completed and settled automatically according to the game rules.

Need Help?

If a game remains frozen, fails to load, or you believe a round was settled incorrectly, please contact our Customer Support team through Live Chat or email.

To help us investigate faster, please provide:

• Game name
• Date and time of the incident
• Device and browser used
• Screenshots (if available)

Our team will be happy to assist you.